1) Payment is to be made in full at the time of service. Payments may be submitted via check, electronic payment (i.e., Venmo, PayPal). A nonrefundable and nontransferable 50% deposit must be submitted two months before start date or at time of booking a service. Prorates are not applied to any service. 

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2) If the owner(s) trip shortens, refunds are unavailable. If the owner(s) trip extends, in addition to normal charges, there will be a one time $50 charge for any unexpected extension to the original estimate. 

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3) The owner(s) will inform the attending veterinary hospital that Santa Fe Pet Cub has guardianship of the pet(s) and you will fill out any necessary paperwork to allow treatment in the event of a hospital visit while you are away. The owner(s) will make all necessary arrangements for financial responsibility with the veterinary hospital prior to departure. If the sitter pays for any services while the owner(s) is absent, the owner(s) agree to reimburse the sitter in full no later than the day of return. 

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4) If applicable, the sitter will provide the owner(s) with all receipts as proof of service provided and request reimbursement amount. Services can include pet food, gas / transportation, veterinary bills, and any other unforeseen costs in providing the highest quality care available. 

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5) If a medical emergency arises with pet(s) the pet sitter will make all reasonable efforts to contact the owner(s). The owner(s) authorize the sitter to seek medical services. The pet sitter will attempt to continue to contact the owner(s) to keep them informed of the situation. The sitter will remain at the hospital as the pet guardian until resolution of emergency or urgent care is denoted by the pet hospital. There will be an additional $125 charge for transporting the pet and remaining at the clinic with the pet(s) during medical treatment. 

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6) If at any time the sitter has a personal emergency, or a situation arises that prevents from caring for the pet(s) another sitter will be assigned to take their schedule. This will be communicated with the owner(s) prior to the change. If there is any issue that prevents the sitter from attending to the pet(s) in a timely manner, inclement weather, traffic, accidents etc., this will be communicated with the owner(s) as soon as possible and a decision will be made to rectify the issue. 

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7) In the event that an issue arises with the house, the sitter will attempt to contact the owner(s) as soon as possible. The sitter will follow the instructions of the owner(s) but will not be held responsible for any damages or cost of repairs. 

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8) In an unlikely event that a pet(s) escapes from the sitter, Santa Pet Club will not be liable for any issues that arise after. The pet sitter will contact the owner(s) immediately and will do what is necessary to make sure the pet(s) safety is top priority. 

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9) Pet owner(s) agree to release Santa Fe Pet Club and pet sitter from any liability that may arise as a result of damage to property and injury or death of pet(s). Pet owner(s) will be held responsible for any injury or damage caused to pet sitter, pet sitter property, or owner(s) property as a result of undisclosed aggression or negligence of pet(s). 

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10) Pictures or videos will be provided to the owner(s) every day while services are rendered. 

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11) All inside cameras must be disabled or covered within the duration of the stay. This is to maintain the comfort and personal privacy of the pet sitter. 

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12) Holiday rates include an additional $20, three days before and after the following holidays: New Years Eve and Day, Easter Day, Memorial Day, Juneteenth Independence Day, Independence Day, Thanksgiving Day, Christmas Eve and Day. 

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13) Boarding in a pet sitter's home is an additional $20 per day, in addition to normal rates. 

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14) These terms and conditions serve as a contract and any deviation will result in termination of future services. The owner(s) will authorize this contract to be used for any future services and will agree to this contract as subject to the laws and regulations of the State of New Mexico.

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15) These terms and conditions are subject to change, revision, and addendum as seen necessary by Santa Fe Pet Club.